Overview
The Ranger Desk uses a print-provider named Printify to make and ship all physical products.
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if a customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact them within 30 days of product delivery. Please get in touch with them using the “Submit issue” form and provide a clear photo showing the issue. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Downloadable products like ebooks cannot be refunded.
Refunds
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at [email protected] for questions related to refunds and returns.